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Call Centre | Call Room Operator

Job No: RS29162
Location: West Perth, WA

  • EARN $57,000 per annum + Super | Negotiable Based on Experience 

  • Established & Successful Company Providing Life Safety Monitoring Services

  • Enjoy 5 Weeks of Annual Leave |  Opportunity for Ongoing Development

  • Enjoy Work / Life Balance with Flexible Shift Hours | Overtime Available

  • Convenient West Perth Location in Close-Knit and Friendly Team Environment

Our Client

Our client is a partner of a leading security company in Perth and provide security and life safety monitoring services for their clients. Offering an empathetic, efficient and caring approach, our client assists with monitoring of 13,000 customers nationally and delivers innovative solutions to corporate, not for profit, government and residential customer. 

The Opportunity

Our client is seeking a Call Room Operator to join their company in West Perth, WA, with the potential to earn $57,000 per annum + superannuation + overtime available.

The primary purpose of this position is to respond to alarm activations and communicate with clients in order to assist with their needs. 

Reporting directly to the Operations Manager some of your responsibilities include:

  • Responding to alarm activations
  • Liaising and communicating with clients regarding issues
  • Dispatching ambulance or emergency vehicles as necessary
  • Updating client information whilst maintaining attention to detail and integrity of database

To be successful in this role you will have experience in customer service or in a call centre. Additionally, security industry experience would be beneficial for this position.

You will have or be willing to obtain a WA security licence and be willing to work in rostered shifts off a 24/7 basis. Furthermore, you will be willing to undergo a police check if requested and be willing to obtain a first aid certificate. 

*Support will be given for any certificates or licences that are necessary to obtain.

Someone with excellent English communication ability, a clear and concise phone manner and a high level of attention to detail would be ideal.

Apply today and don't miss out starting this rewarding and fast-paced opportunity as soon as possible.


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