IT / Cloud Customer Service
EARN A Negotiable Salary ($55,000pa-$70,000pa) Determined By Experience
Join an Established and Successful Dedicated Server & Cloud Provider
Grow Your Career and Work for an International Company
Opportunity to Develop the Australian Arm of the Business
International Offices Based in Europe and North America
Our client is the number one hosting provider in Europe and the third largest worldwide hosting provider with over 220,000 servers in 17 datacenters. Delivering services in 16 countries across 3 continents, they are the world’s reference for customers seeking the best of the Internet today. They are looking for staff to help them start trading in the Australian market
Our client is seeking an IT / Cloud Customer Service Advocate to join their company in Melbourne, VIC with the potential to earn a negotiable salary ($55,000pa-$70,000pa) determined by experience.
The primary purpose of this position is to take responsibility for incoming calls and e-mails from customers that are looking for help and information about our client's products. Some of your responsibilities include:
- Diagnose and fix the general and specific problems relating to their web hosting service
- Quickly identifying the type of prospective customer in order to provide adequate responses
- Identifying the appropriate solution to respond to the prospective customer's expectations
- Follow all internal training necessary for developing and sustaining an advanced knowledge of products, technologies, and sales strategies
- Maintain our client's image as a company with strong expertise and excellent customer support
To be successful in this role you will have a Higher Diploma or Degree in IT and 2+ years experience in customer support role. Candidates should also have good knowledge of CRM systems.
Skills and experience in Cloud products, Linux & VMware would be advantageous for this role.
Confident and engaging, you are able to approach potential clients and sell different solutions.
Apply today and don't miss out starting this fantastic opportunity to join an exciting start up as soon as possible.
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Good Luck from the Recruit Shop Team!
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