Gemini Thornbury - Customer Service Officer

Job No: GEMINI330
Location: Thornbury, VIC

Company Overview

Gemini Thornbury, part of the Gemini/AMA Group is Australia's largest network of accident repair facilities, which currently comprises of 70 outlets and almost 1,500 employees across Australia and New Zealand, and has further plans to continue to grow both domestically and internationally.

The Gemini/AMA Group's success is a result of our commitment of providing our clients and work providers with quality and cost effective repairs, as well as exceptional customer service. Our people is what makes this possible and are therefore our focus.

The Gemini/AMA Group have been built on the foundations of families, enabling our people to continue to enjoy the family feel work environment and a sense of belonging, whilst having the opportunity to pursue a career and make a difference.

The Role

We have an exciting opportunity for an experienced Customer Service Officer to join the team. In this role you will be the face of Gemini/AMA as you provide exceptional customer service to both customers and work providers. You will also undertake interesting and varied administration duties to ensure customer and work provider satisfaction.

As the successful candidate, you will have the following:

  • Excellent customer service skills with previous experience in an administration role
  • Proficient in the use of all Microsoft applications and the capability to learn industry specific systems and processes
  • High level of communication skills allowing you to explain business process to customers and control demanding situations
  • Strong interpersonal skills with the ability to communicate effectively
  • Ability to build rapport with an open and helpful persona
  • High level of accuracy and attention to detail


If you are hardworking, motivated, seeking a career and not just a job and would like to move forward with an industry leader please apply now or via

All applications will be treated in the strictest confidence.

Privacy Notice

By applying for this job you consent to the collection, use and disclosure of your personal information as summarised below. For full details please refer to our privacy policy at

Gemini Accident Repair Centres Pty Ltd (ABN 25 124 094 739)

Contact: Privacy Office Tel: 07 5656 8000, Email:

Collection of your personal information - We collect personal information about you so that we can administer our dealings with you, including for the purposes set out below.

Disclosure of your personal information - We may disclose your personal information to third parties, such as our related companies, IT providers who run our IT services, payment processors who process payments, marketing providers who provide marketing and public relations services, competition organisers, social media marketers and other organisations. We may send your personal information offshore to our affiliated companies in New Zealand and the United Kingdom.

Our Privacy Policy - Our Privacy Policy sets out our approach to the management of personal and sensitive information. Subject to the Privacy Act 1998 (Cth), you can have access to and seek correction of your personal and sensitive information. Our Privacy Policy contains information about how you can do this. Our Privacy Policy also contains information about how you can make a complaint about a breach of privacy.

Marketing - It is unlikely that we will use your personal information for marketing purposes however we may use your personal information to let you know about products and services that we think may be of interest to you, via direct marketing through electronic and other means. However, you may opt out of receiving marketing information at any time by using the contact details provided above. For more information, see our Privacy Policy.

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