Constituent Response Representative - Temporary (3-4 months)

Job No: FOTF12
Location: Head Office, Langley, BC

About Us

Consistently named a Best Christian workplace in Canada, Focus on the Family Canada is a forward-thinking and dynamic place to use your God-given talents and experience for making a difference in the lives of families across the country.

     Are you passionate about helping and encouraging people, no matter their stage of life, to experience God's redeeming love and to seek God's design for family?

     Do you believe such an important mission demands excellence and quality work, regardless of the task?

     Do you desire to be part of a hardworking team where you are accountable to your teammates?

     Along with working hard, do you enjoy serving in a relaxed and fun environment?

If you answered yes to each of these questions and feel called to be part of our team, please check out the opportunity below. For all positions, successful candidates must exhibit a consistent witness for Jesus Christ, maintain a courteous and Christ-like attitude in dealing with people and adhere to our Christian Foundations and Standards.

About The Role

Reporting to: Manager of Constituent Response

Do you enjoy balancing amazing customer service and efficient processes? Do people describe you as “engaging” and “unflappable” with an “extreme attention to detail”? If you want to use your winning mix of personality and proficiency to help families, then you might be the next member of our team!

Consistently named one of Canada’s Best Christian Workplaces, Focus on the Family Canada is a forward-thinking and dynamic place to put your talents to work. Our constituent response team is proud of the work we feel called to do, and we are looking for a friendly and detail-oriented constituent service representative who is focused on providing award-winning customer service and is wholeheartedly committed to the mission of Focus on the Family Canada.

Your responsibilities will include:

  • Making thank-you calls to our donors to express our gratitude for their donations
  • Updating and maintaining accurate donor records in our database
  • Praying with donors over the phone for their personal and family needs

As the ideal candidate, you have proven success in customer service and you can easily engage with a variety of people. You have an aptitude to quickly learn new software and information. All training for this position will be provided. Hours will be flexible (our office is open from 7:00 am until 4:30 pm)

Success in this position is dependent upon a drive for exceptional customer service and the ability to make callers quickly feel comfortable and cared for.

Above all, you must be a consistent witness for Jesus Christ, and maintain a courteous, Christlike attitude in dealing with people and adhere to the Christian Foundations and Standards.

To apply, please answer the questions below, on the next page you will be asked to submit your cover letter and resume.


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