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Customer Service Representative

Job No: 85475
Location: Riverwood, NSW

  • Full-time, permanent role in a reputable organisation.
  • Enjoy a fast-paced work environment in a diverse team of hard-working individuals
  • Excellent remuneration dependant on your skills and experience

About the Organisation

Morgan Advanced Materials is a leader in its chosen markets with a global reputation for cutting edge materials and innovative engineered solutions. As a truly global company operating in expansive markets, Morgan Advanced Materials supports customers in over 100 countries with a manufacturing footprint covering each region of the globe. Globally they are considered as market leaders in the provision of high quality electrical and mechanical carbon products.

As they support our clients across industries such as Power Generation, Steel Manufacturing, Mining, Rail, Electric Motor Repairers and other Heavy Industries across Australia as well as develop new opportunities nationally, they now require an additional team member to join their organisation.

About the Opportunity

Due to further growth, Morgan Advanced Materials have an opportunity for a Customer Service Representative to join their dynamic team in Riverwood, NSW. 

This full-time permanent role will see you acting as the initial point of contact for all internal and external clients who make general enquiries, place orders and request technical support from either the Account Manager or members of the sales team. Additionally, this role will be assigned a select portion of the company's existing client accounts with the specific purpose of building on long-term relationships through a dedicated level of service.

Some of your key responsibilities will include:

  • Providing telephone Sales/Sales support always maintaining total customer satisfaction;
  • Preparing routine quotations and support for larger commercial proposals;
  • Completing administration of customer orders;
  • Advising and interacting with stock and supply logistics personnel within the organisation; and
  • Providing status reporting and regular feedback to the Account Manager.

To be successful in this role you will need to have experience in customer service. As the first point of contact for Morgan Advanced Materials customers, you will possess the attitude to go above and beyond to ensure the customer's experience is memorable for all of the right reasons. You'll use your exceptional communication skills to discuss any client requirements with each client whilst always interacting with a team of trained applications engineers who can assist you with technical & product support enquiries that you may receive daily in this role.

A love of fast-paced and highly dynamic working environments is a must, enabling you to effectively manage competing demands and enquiries to a very high standard, without compromising on service. You'll be working to enhance client experience throughout your role; therefore you'll need to be mature-minded and highly personable. 

Importantly, you will be independent and able to work well without direct supervision, with full accountability for the work that you do. Finally, you'll be comfortable using a range of technology and software programs, with ERP system experience being of a distinct advantage. 

About the Benefits

This role presents the opportunity to join a well-respected, global organisation and gain valuable experience in customer service and sales support. You’ll enjoy the benefits of a structured and secure position, working within an agile and dynamic team of professionals.

Your commitment and hard work will be rewarded with a highly attractive remuneration, commensurate with skills and experience. In addition, this position will grant you with the opportunity to refine your skills further, as you work with a diverse and varied workload and take on new challenges each day.

Morgan Advanced Materials is committed to professional growth and development and will give you the opportunity to contribute, grow and belong to a talented, professional team and enjoy sustained commercial success.

Join this established and reputable organisation and gain valuable experience in the carbon product industry. Apply Now!

Application Form

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